Contact Forge Capmoor

Our team aims to give every client fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a larger portfolio, we can answer your questions, explain how features work and help you sort out problems, day or night through your personal manager.

Just complete the form and tell us how we can help. A member of the support team will review your request and reply as quickly as possible, usually within one working hour.

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  • Open Banking
  • Faster Payments
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay

Our London office

  • Office address71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
  • Office hoursMon to Fri 9:00 to 17:30 UK time (closed at weekends and public holidays)
  • Call centre hours and waiting timePersonal managers can be reached day and night. Callback requests are usually under 5 minutes by callback, and within one working hour by email.

Who to contact, and about what

Our Client Support & Compliance team handles all client enquiries.

Account and setup

Opening your account, updating personal details, two-factor login and connecting an exchange.

Deposits and withdrawals

Payment methods, processing times, fees and the status of a withdrawal request. See also the withdrawal policy.

Platform and strategies

How strategies behave, alert settings, dashboard questions and what a risk pause means.

Complaints and concerns

If something has gone wrong, follow the complaints procedure or write to us at the address above.

Security and suspected fraud

Suspicious messages, unrecognised logins or a website using our name. See the fraud warning.